Tell Touch has announced the seamless integration of its leading feedback and complaints system for aged care with the eCase aged care software platform. This collaboration enhances care management processes by ensuring the automatic synchronisation of resident/client and representative information between Tell Touch and eCase. The integration significantly reduces the need for manual data entry and minimises potential errors, ultimately improving the efficiency and effectiveness of care management systems.

The integration between Tell Touch and eCase reflects a shared commitment to empowering care providers with the tools they need to deliver service to residents and clients. This partnership underscores both companies’ dedication to leveraging technology to enhance the quality of care and streamline operational processes.

Paul Brindle, CEO of Health Metrics, stated: “We’re delighted to partner with Tell Touch to bring this seamless integration to our users. This collaboration is a testament to our ongoing commitment to innovation in the aged care and disability sectors and to providing our customers with the flexibility to build out their technology eco-system to meet business and care requirements.”

Diana Cooper, Co-Founder of Tell Touch, commented: “Integrating with eCase is a significant milestone for Tell Touch. Our goal has always been to amplify the voice of care recipients and their families, and this partnership takes us one step closer to that vision. By minimising manual data entry and potential errors, we enable care providers to focus more on delivering exceptional care and less on administrative tasks. We are excited about the positive impact this will have on our clients and their operations.”