Mercy Community (Mercy) delivers a wide range of aged care services across Queensland. Its footprint includes four residential aged care homes with almost 500 beds, as well as a growing home care division of 220 packages across Rockhampton and Brisbane.

But that’s just the start. Mercy’s care offering also includes Veterans’ Home Care, the Queensland Support Scheme, short-term restorative care and the Commonwealth Home Support Program.

Together, these programs cover everything from allied health and day therapy to social support groups, delivered by a team of around 70 dedicated workers across Queensland.

Managing that breadth of care requires a solution that brings consistency, improves compliance and keeps client transitions smooth.

Key Highlights:

• eCase has transformed reporting and compliance for Mercy by centralising information and making it accessible in real time.
• eCase has significantly reduced duplication and unnecessary steps in day-to-day operations.
• One of the biggest gains for Mercy has been ensuring a seamless care journey across services.
• With the new Support at Home reforms approaching, eCase is central to Mercy’s readiness.