Mercy Community (Mercy) delivers a wide range of aged care services across Queensland. Its footprint includes four residential aged care homes with almost 500 beds, as well as a growing home care division of 220 packages across Rockhampton and Brisbane.

But that’s just the start. Mercy’s care offering also includes Veterans’ Home Care, the Queensland Support Scheme, short-term restorative care and the Commonwealth Home Support Program.

Together, these programs cover everything from allied health and day therapy to social support groups, delivered by a team of around 70 dedicated workers across Queensland.

Managing that breadth of care requires a solution that brings consistency, improves compliance and keeps client transitions smooth.

Key Highlights:

  • eCase has transformed reporting and compliance for Mercy by centralising information and making it accessible in real time.
  • eCase has significantly reduced duplication and unnecessary steps in day-to-day operations.
  • One of the biggest gains for Mercy has been ensuring a seamless care journey across services.
  • With the new Support at Home reforms approaching, eCase is central to Mercy’s readiness.

With its legacy systems a mix of paper, disparate databases and a limited CMS, Mercy Community lacked cohesion across its residential aged care offering and extensive home care service. Mercy’s Elizabeth Arnott and Fazila Norum share how eCase was the turning point to a unified team, and better outcomes.

 

Download the full Case Study here.