This privacy policy applies to the collection and management of your personal information (“Your Information”) by or on behalf of Health Metrics Pty Ltd (ACN 132 624 956) (“Health Metrics, we, us, our”).

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use our Website (“healthmetrics.com.au, healthmetrics.co.nz”) and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve our products and services, including our website and marketing activities. By using our Website, You agree to the collection and use of Your Information in accordance with this Privacy Policy.

What information do we collect

We collect and hold Your Information, which may include your name, phone number, email, mailing address, job title, organisation, usage data, and other information relevant to the supply of information and marketing about our products and services that is collected by our Website that you choose to provide to us.

How do we collect your information?

Health Metrics uses cookies and similar technologies on our Website to recognise repeat visits and preferences, as well as to measure the effectiveness of campaigns and analyse traffic.

We use Google Analytics, HubSpot and Pipedrive platforms for storing, sending, tracking, collecting and analysing Your Information and usage data for marketing purposes.

We collect Your Information as part of our marketing initiatives as well as providing and offering our services and products. This includes when you provide Your Information to us in person, during phone and skype calls, by email, via social media, during our recruitment processes, or otherwise via enquiries or communications. Generally, we collect Your Information directly from you and our Website but we may also collect Your Information from other people or organisations if you have given your consent.

Usage Data

Usage Data is collected automatically when using the Website. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access our Website by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Website or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our Website and marketing.

The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your Information you have previously entered. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Why do we need Your Information?

We only collect or hold Your Information where it is reasonably necessary for our business functions or activities.

In particular, we need Your Information to provide you with information about our products and/or services, which includes internal record keeping, communicating with you about our products and/or services, sending you direct marketing about our products or services, deals and promotions, managing our relationship with you, invitations to webinars and events, monitoring how you interact with us on our Website or other contact points, helping you to complete an activity that you have chosen to undertake, creating and updating our database(s) and other records, ensuring compliance with our contractual (if applicable) and other legal obligations to you, and administering our relationship with you by responding to your enquiries (Main Purposes). If you do not provide us with Your Information we may not be able to carry out some or all of the Main Purposes.

How do we use or disclose Your Information?

By clicking 'I accept' on our Website’s cookie banner, or by submitting Your Information to us, you consent to us using or disclosing of Your Information for:

a) the Main Purposes; b) any purpose related to the Main Purposes that could be reasonably anticipated at the time Your Information was collected (Secondary Purpose); c) any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect Your Information); and d) any other purpose required or authorised by law (including the Australian Privacy Laws).

Secondary Purposes may include: improving our products or services, conducting surveys. We may use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser or platform type etc.) to improve the quality and design of our Website, products and services, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends.

Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Laws). In some instances, if you do not provide us with some of Your Information we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can begin or continue a relationship with you.

Is Your Information confidential and secure?

We take all reasonable steps to keep Your Information secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold Your Information in both hard copy and electronic forms, but will store it in secure systems accessible only to authorised personnel.

Using other sites

Our Website may contain links to other websites, platform or applications. Unless the other website, platform or application is one of our products, we are not responsible for the privacy practices of the owners of those websites, platforms, or applications. We recommend that you read the privacy policy of any website, platform, or application that asks you to provide Your Information.

Changes to our Privacy Policy

We may need to change this privacy policy from time to time. When we do amend it, the changes will be effective immediately upon being made public on our website. We will use reasonable measures to notify you of any relevant changes to this privacy policy, but please be aware that it is your responsibility to review our privacy regularly and make sure you keep up to date with any changes.

Managing Your Information

Our marketing communications include an unsubscribe link if you wish to remove yourself from further communications.

You are responsible for ensuring that Your Information is accurate, current and complete and we encourage you to contact us to update Your Information if it changes. You may ask us to access Your Information in accordance with Australian Privacy Laws (as applicable), including by asking us to provide you with a summary of Your Information that we hold, subject to certain limitations under the Australian Privacy Laws. For your protection, we may require you to confirm your identity before access to Your Information is granted. In most cases, we can provide you with a summary of Your Information free of charge. However, in some circumstances, reasonable costs may be charged to you in accessing Your Information in accordance with and subject to the Australian Privacy Laws, including any costs limitations contained in applicable Australian Privacy Laws.

Queries and complaints

If you have a question or want to make a complaint about how we handle Your Information please contact us using the details below. We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it.

We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.

We can be contacted via:

Email: privacy@healthmetrics.com.au

Phone: +61 3 9558 1634 or +61 409 858 789

Post: Suite 205, 12 Corporate Drive Heatherton Vic 3202

Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.

Last date updated: 19 August, 2021

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