From humble beginnings to market leader

Established in 2008, Health Metrics is a leading provider of software solutions to the aged care sector. Health Metrics’ enterprise software solution, eCase, supports the functions of Residential Aged Care, Retirement Villages, Home Care, Disability Care and Primary Health Care for customers of any size. Backed by founders with extensive knowledge of IT, aged care metrics, and clinical care, eCase is fast becoming the number one choice of leading providers of care in the Australian and New Zealand markets.

Health Metrics partners with clients to ensure ongoing high levels of client satisfaction. With dedicated account management, clients using eCase also have access to a 24/7 help desk. Health Metrics is also a provider of consulting and training services to the health and ageing industry via the Health Metrics Advisory Team; being recognised in thought leadership on Accreditation, Audits, ACFI, ACAR applications and Clinical Training (amongst others).

Our team

Mike Giuffrida Chief Executive Officer

Mike Giuffrida is CEO of Health Metrics. He is an experienced entrepreneur, having co-founded Acendre in 1997. Acendre was one of Australia’s first enterprise SaaS companies. Mike started the Company with a vision of revolutionizing talent management. Over the following 20 years, he successfully scaled Acendre in Australia and the United States, establishing a leadership position within the United States government sector. Alongside Steven and Lisa, Mike is leading Health Metrics through the next phase of growth.

Steven Strange Chief Innovation Officer

Steven Strange is CIO and co-founder of Health Metrics. As a recognized technology expert and innovator within the aged care industry, he takes special interest in disruptive technology and the associated challenges for the ageing population. A sought after speaker, Steven is highly regarded for his thought leadership in what is the complex landscape of the Health and Social Care sector.


Lisa Papettas Chief Operations Officer

Lisa Papettas is the COO/Clinical Director and co-founder of Health Metrics. Lisa is a Registered Nurse with over 25 years of industry experience. She is a Nurse Advisor on the Department of Health and Ageing Advisory Panel specialising in compliance management. Lisa is responsible for all Operational aspects of the Health Metrics business. Specialising in ACFI and Compliance Risk matters, Lisa brings an extensive expertise to Health Metrics in service delivery to the aged care sector.

Matthew Watson Chief Financial Officer

Matthew is the CFO of Health Metrics. With over 16 years of experience in finance and accounting, he is a CA qualified finance professional with extensive leadership experience. Matthew brings a wealth of experience in report development, systems development and change management to the Health Metrics team.


Samuel Rose National Business Development Manager

Samuel is the National Business Development Manager for Primary Health Care, Home Care & Disability Support. With a background in Biomedical Science Sam has successfully built his professional dealings with a sense of empathy, solidifying key relationship within the health industry. Seeking out the good in every situation, Sam understands that customer relations are the most valuable asset that an organisation can have, with a personal ambition on delivering customer-driven focus, ideals and user experiences.

Sefa Palu Business Development Manager for Small Business

Sefa is the Business Development Manager for Small Business at Health Metrics. He joins the team with 5+ years of experience in Marketing, working for multiple start up projects. He entered the homecare sector 2 years ago, working on implementation during that time. He is passionate about finding effective solutions for clients and creating a positive experience with technology. He also loves to talk in movie quotes… just because.


Contact Us