From humble beginnings to market leader

Established in 2008, Health Metrics is a leading provider of software solutions to the aged care sector. Health Metrics’ enterprise software solution, eCase, supports the functions of Residential Aged Care, Retirement Villages, Home Care, Disability Care and Primary Health Care for customers of any size. Backed by founders with extensive knowledge of IT, aged care metrics, and clinical care, eCase is fast becoming the number one choice of leading providers of care in the Australian and New Zealand markets.

Health Metrics partners with clients to ensure ongoing high levels of client satisfaction. With dedicated account management, clients using eCase also have access to a 24/7 help desk. Health Metrics is also a provider of consulting and training services to the health and ageing industry via the Health Metrics Advisory Team; being recognised in thought leadership on Accreditation, Audits, ACFI, ACAR applications and Clinical Training (amongst others).

Our team

Steven Strange Chief Executive Officer

Steven Strange is CEO and co-founder of Health Metrics. As a recognized technology expert and innovator within the aged care industry, he takes special interest in disruptive technology and the associated challenges for the ageing population. A sought after speaker, Steven is highly regarded for his thought leadership in what is the complex landscape of the Health and Social Care sector.

Lisa Papettas Chief Operations Officer

Lisa Papettas is the COO/Clinical Director and co-founder of Health Metrics. Lisa is a Registered Nurse with over 25 years of industry experience. She is a Nurse Advisor on the Department of Health and Ageing Advisory Panel specialising in compliance management. Lisa is responsible for all Operational aspects of the Health Metrics business. Specialising in ACFI and Compliance Risk matters, Lisa brings an extensive expertise to Health Metrics in service delivery to the aged care sector.


Jaideep Rai Chief Information Officer

Jaideep Rai, better known as JD, is the CIO of Health Metrics. With his background in hospitality operations, a passion for analytics and problem solving he brings a unique mix of skills to the business. He has held a variety of different roles at Health Metrics and quickly progressed to a senior role in the company. He also likes to think he is the funniest guy in the room.

Enza Amato General Manager - Disability

Enza Amato is the General Manager - Disability at Health Metrics. She joined the Health Metrics team in 2018 bringing with her over 10 years business management of world leading innovation and technology. Since joining the team she has successfully integrated the ProSIMS Disability software and team into Health Metrics. Her leadership is now focused on the continual development of eCase, linking our technology to the disability sector.


Scott Herschberger National Manager, New Zealand

Scott Herschberger is the National Manager of Health Metrics New Zealand. American by birth and Kiwi by volition, Scott has become a fixture of New Zealand’s Aged Care and Disability Support Communities. His international approach to business has helped Health Metrics become New Zealand’s number one provider of enterprise solutions for Health and Social Care systems.


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