| Monday 17 July, 2017
In the era of customer choice and Consumer Directed Care (CDC), having a 360-degree perspective of the Customer, pre and post admission is vital.
A true Customer Relationship Management (CRM) system is more than basic wait-list management. It is a holistic understanding of the potential consumer of your products and services.
eCase Customer 360 highlights and manages relationships between Influencers and potential Customers. Amongst other things, the eCase CRM facilitates data driven decision making for Managers and Providers of Residential Aged Care, Retirement Villages and Home Care products and services.
Designed with customer confidentiality at its core, eCase Customer 360 also reflects ‘optimal fit’ options with respect to the Financial, Social, Clinical and Spiritual needs of your clients.
Book a demonstration to find out more!